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Technical briefing on the subject of WebRTC and Unified Communications

Web RTC Expands Volte Universe

How WebRTC is altering the way the mobile industry works

Making Unified Communications a Reality

WebRTC is one of the technologies that helps make Unified Communications (“UC”) a reality. The WebRTC standard solves a very common problem: incompatibilities for real-time communications. Today, to place audio or video calls from a computer, users need to download proprietary software and create accounts.

WebRTC leverages the recent trend in which the web browser IS the “application”, and facilitates browser-to-browser communication, with no software downloads or registration needed. The browsers themselves include all the capabilities needed to support the standard.

WebRTC standardizes communications between browsers, enabling audio and video communications, and data bridges to support text chat or file-sharing: all key areas of UC.

WebRTC also has the reach to help bring UC to life. Technology advisory firm Disruptive Analysis recently predicted that 4.6 billion devices could use and support the technology by the end of 2016. WebRTC offers organizations a highly attractive route to achieving UC: it costs nothing, which is a benefit few would argue against, and is open to developers, which makes it customisable for users that have particular needs. Most importantly, however, is the fact that it works.

How Will it Affect “Traditional Telecommunications”?

Our team have been carrying out development research work using WebRTC for a number of months now and we think the key to this technology is working out how we balance its intrinsic flexibility and potential impact across all communications mediums with the impact it will have on the interconnect /carrier space. Other factors to consider are how WebRTC will integrate into existing business processes, the cost of equipment upgrades to support WebRTC and various security / compliance issues that arise from its use.

There is a great deal of hype around what enterprises can expect from WebRTC functionality, and just as many misconceptions. While the protocol will not immediately replace legacy Voice over IP (VoIP) infrastructure or video conferencing systems, early WebRTC applications and capabilities are starting to impact the enterprise, offering simpler and cheaper real-time communications options.

We believe that WebRTC will help drive demand for a new class of agile communications service providers that are taking advantage of technologies such as WebRTC, HTML5 and the Session Initiation Protocol (SIP) to build customizable unified communications applications within a service aware network environment as convenience leads to demand for consistency.

Contact us to learn more!

If you are an existing service provider looking for an operational perspective on how WebRTC will impact investment and customer behaviour, or a new service provider looking for a strong WebRTC partner to get started, give us a call for a no obligation discussion.

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