Voice Fraud Threat
Our service is designed:
- To allow customers to continue making calls (purpose of wholesale routing team);
- To allow customers to use mobile broadband;
- To protect the customer relationship (not abdicate 100% responsibility/duty of care);
- To minimise the risk of fraud (margin loss).
It is our experience that you cannot eradicate fraudulent account activity, however, you can blend monitoring systems, personnel and expertise to significantly reduce the financial and brand exposure associated with fraud.