Customer Service at Our Heart

Service focused on your business

We build our Managed Services collaboratively with you, focused on the outcomes you require for the success of your business.

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Service Wrap

Globally voice networks are migrating to IP. Network Operators who are ahead on this migration are retaining greater business value.

Network design forecasts are for lower minute volumes as applications traffic dominates. Less capacity, less resource and differing time frames within the voice ecosystem is increasing the demand to identify and resolve anomalies at a time when operator resource is scarce. 5 or even 10 business day response time only service levels are not conducive to high Net Promoter Scores for enterprise voice.

The all new digital infrastructure has brought the globe closer. Regional and country based variables affect both price and function for voice products controlled by both regulatory and market influences. Agility from proof of concept, through early adoption and ongoing operational support in a hybrid network ecosystem requires flexibility beyond in source budget and time options.

Hybrid WAN on demand connectivity is being enabled rapidly by both public cloud and network operators delivering an automated global reach for application transport. SD-WAN capabilities are introducing new levels of security, network management and quality of end user experience. Within the orchestration, automation and service assurance, our evolving service role remains critical as your partner ecosystem expands by volume and reach.

Our Managed Service

We are active ambassadors for key partners where our relationship investment delivers benefits for all for voice and network connectivity. Our Value Added Reseller commercial agreements allow us to offer a single Master Services Agreement to meet your requirements aligned with a single point of contact for all.

Our familiarity with your network environment, traffic streams and network management procedures means that we can offer you an agile and efficient approach to expanding your network portfolio managed by us.

Alternatively, where commercial relationships are viewed as strategic, we can align our resource and capabilities in a white label manner to meet end customer or enterprise wide demands.

Let us help!

Interested in discovering more? We would love to discuss your needs and how SmartIPX can help your business.

Paul Tindley
CEO, SmartIPX

+44 (0)207 0016700

Key Features

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Investor in trusted partner relations
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Quality Management Systems at the heart of our business operations
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Always On
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Collaborative success built upon service focus
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Shared best practice
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Speed to deploy

How it Works

Share your goals, your benchmarks and your concerns. Together we will quickly identify short and longer term responsibilities and roles that will enable value definition so that we can align service delivery to demand.

Discover Solutions for your Business

Enterprises

Our Managed Services enable Enterprises to achieve global reach with local presence whilst ensuring voice security and quality. 

MSPs

We aim to simplify the complex and help you leverage our investment to ensure your portfolio can compete for global voice and connectivity solutions that can scale efficiently.

Call Centres

Our voice services team has a wealth of experience in contracting and managing high volumes of short duration traffic

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