Knowledgeable People are the Key
Our world is often viewed from an alarm or ticket management perspective. However, in reality the knowledge and expertise of key workers is critical to delivering the results desired – often under intense pressure.
Building and maintaining a motivated team, focused on delivery, is not easy – it requires a collaborative environment within which optimum results can be achieved.
Our Network Operations Centre Solution
Our NOC service offers a balanced and effective combination of experience, skills and resources, within a specialised environment – providing you full confidence that your customer service commitments will be met. We can offer full 24 x 7 Network surveillance or dark hours only – monitoring the integrity of the network and/or service desk support for specific time periods.
Not just there for when things go wrong, our NOC provides day-to-day maintenance, backups and reporting, as well as a capability to support projects whether network migrations or other business projects.
If you are a communication service provider anywhere in the world, then SmartIPX are your ideal outsourced operations partner, based in the heart of the UK Internet hub of London Docklands, with a global reach.
Experienced and mature team on demand
Rapid response activity focus
Time to define problem management and escalation
Alarm Management across multiple technologies and systems
Routine systems admin
Getting started and beyond
As part of on-boarding your service our management team will work with you to understand your business and services before defining the Service Levels; required monitoring and alerting; communications and escalation plans.
A common objective is to get up and running to deliver day-to-day cover and evolve the following activities:
- Service Management – ticket activity fulfilment; communications & reporting – collaborative ; supervision & monitoring; performance improvement
- Team Management – training & support; improvement & management;
- Account Management – performance measurement; commercial framework reflective of activity & investment