Your Trusted Partner
We are a trusted partner supporting digital and managed service providers to enhance and differentiate their network management.
Founded in 2010, SmartIPX is based in the heart of London’s Docklands supporting customers across the globe, from Manchester to Moscow and Washington to Wellington. Over the years, we have built up a reputation as a trusted partner for many enterprises, call centres and communication service providers. This reputation has been built on what we call the SmartAdvantage:
- differentiating voice fraud risk management
- knowledgeable and responsive 24*7 NOC
- pervasive service ethos.
SmartIPX is a people-based business and has a highly experienced engineering team, with deep expertise for critical interconnect monitoring, rapid response and communications management activities. Everyone is focused on a single goal – delivering high quality customer experience.
We work with our customer’s existing platforms or can assist in transition. The team have deep experience with many monitoring tools, including Nagios, Zabbix, and LibreNMS. We also work with vendors such as PRTG, SolarWinds and Datadog. Our IT Service Management platform experience includes Zendesk, Freshdesk and OpsGenie to name just a few.
Through our consultative approach and reiterative service evolution, collaborative success results in achieving customer specific goals.
Why do customers choose SmartIPX?
- Customers value our expertise and experience
- Accessible experts who know and understand your business needs
- Consistently high quality service
- Responsive problem resolution
- Fast time to provision services
- Obtaining greater efficiencies and scale through our shared services model
The Smart Advantage
Our customers want an experienced resource team 24*7, familiar with the modern IP infrastructure environment, imbued with a culture of excellent reaction and resolution times –‘QoS/QoE’ performance management, alarm management, job allocation, network monitoring and surveillance. Learn more