As a Communications Service Provider (Calls, Lines, Mobile) voice revenues were important. In the transformation to Managed or Digital Service Provider, strategic focus moves to the customer engagement and vendor partnerships which enable all to do more with less. Customer enablement is key to communications.
Legacy Revenue Custodians.
Hosted telephony and calls is an important revenue stream, however, in the face of margin erosion resource efficiencies may not be so simple to achieve. Maintaining a full support function or aiding transition off on legacy equipment reduces vendor dependence and remove single points of failure.
Best of Breed.
Customer centric product evolution is challenging traditional portfolio establishment. The need to be more agile at point of concept or trial is not just commercially demanding but raises issues of service management ongoing. Our investment and focus ensures that we can offer a trusted service management experience across voice and connectivity products. Sometimes the differentiation is truly valued after adoption and expansion with experience.
Partner Promotion – Help to be Different.
We have invested in relationships with key partners who themselves are influencing global markets and trends. To date their international and wholesale presence may mean they are a less well known brand to you, however, it is the harnessing of their own investment and expertise that enables solutions that empower success stories.