White Label NOC

24*7 Support Teams familiar with your network
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Who is it for?

MSP, DSP and Enterprise who want people 24*7 or just dark hours (65%-70% of the time)

    Our Service

    Rapid response team familiar with your network and business. Best practice team management experience aligned to existing systems, technologies and procedures. Resource to enhance, transition or replace based upon performance and delivery.

    We are a trusted partner with a team who take pride in maintaining a consistently high performance benchmark in response activity and progressing supplier/vendor based operational events.

    We have experience across a wide range of applications, toolsets and technology

    Systems

    We work with our customer’s existing platforms or can assist in transition. The team have deep experience with many monitoring tools, including NagiosZabbix, and LibreNMS. We also work with vendors such as PRTGSolarWinds and Datadog.  Our IT Service Management platform experience includes ZendeskFreshdesk and OpsGenie to name just a few. 

    Technologies

    • IP/VoIP/Ethernet/SDH

    Let us help!

    Interested in discovering more? We would love to discuss your needs and how SmartIPX can help your business.

    Paul Tindley
    CEO, SmartIPX

    +44 (0)207 0016700

    Features

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    Outsourced NOC
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    Alarm Management
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    Procedural Definition and Framework
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    24*7 Monitoring Rapid Response - Reactive and Proactive
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    Ticketing and Communications
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    24*7 Planning and Scheduling

    The Smart Advantage

    Fraud Detection

    Do not let your network be ‘where the money is’ for hackers. Our Fraud Risk Management program reduces the risk of the impact fraud will have on your business. Let us bring the expertise, the toolkit and the experience to enhance your protectionLearn more 

    24x7 SmartNOC

    Our customers want an experienced resource team 24*7, familiar with the modern IP infrastructure environment, imbued with a culture of excellent reaction and resolution times –‘QoS/QoE’ performance management, alarm management, job allocation, network monitoring and surveillance. Learn more 

    Differentiating Service

    By working with us, our clients can deploy and use communications technology and services more efficiently and effectively, addressing service management issues entrenched in more traditional siloed telecom scenarios. Learn more 

    Benefits

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    Reduced Total Cost of Ownership

    PAYG approach to allocating our people to your demand challenge

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    Motivation and Continuity

    Our team work across diverse partners but similar technologies with a focus on quality of response

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    Speed of deployment

    Able to evolve procedural documentation within the service delivery environment

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    Always on, always improving

    You rely on us. Extend your support hours, add support for additional products or just improve response times

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