Who is it for?
MSP, DSP and Enterprise who want people 24*7 or just dark hours (65%-70% of the time)
Rapid response team familiar with your network and business. Best practice team management experience aligned to existing systems, technologies and procedures. Resource to enhance, transition or replace based upon performance and delivery.
We are a trusted partner with a team who take pride in maintaining a consistently high performance benchmark in response activity and progressing supplier/vendor based operational events.
We have experience across a wide range of applications, toolsets and technology
We work with our customer’s existing platforms or can assist in transition. The team have deep experience with many monitoring tools, including Nagios, Zabbix, and LibreNMS. We also work with vendors such as PRTG, SolarWinds and Datadog. Our IT Service Management platform experience includes Zendesk, Freshdesk and OpsGenie to name just a few.
Procedural Definition and Framework
24*7 Monitoring Rapid Response - Reactive and Proactive
Ticketing and Communications
24*7 Planning and Scheduling
The Smart Advantage
Our customers want an experienced resource team 24*7, familiar with the modern IP infrastructure environment, imbued with a culture of excellent reaction and resolution times –‘QoS/QoE’ performance management, alarm management, job allocation, network monitoring and surveillance. Learn more
Reduced Total Cost of Ownership
PAYG approach to allocating our people to your demand challenge
Motivation and Continuity
Our team work across diverse partners but similar technologies with a focus on quality of response
Speed of deployment
Able to evolve procedural documentation within the service delivery environment
Always on, always improving
You rely on us. Extend your support hours, add support for additional products or just improve response times