Managing call centre traffic in and out of China

Global brand adopting a new Contact Centre as a Service platform was struggling to overcome restrictions on providing a telephony service that supported their retail product in China working with their Hong Kong based agent. SmartIPX partner investments support enterprise B2C and B2B SIP trunk routing capacity and number management into and out of China. Our Appear Local solution establishment was less than 20 days and was the final country solution to enable migration of global product customer service call management to the new CCaaS.


Posted on

25 April 2019

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