Bringing partner innovations

Bringing partner innovations

Partner innovations. Not all dialler platforms work in the same way. SmartIPX has built up capacity by being engaged with a number of innovative partners who have devised inbound and outbound call look up functions that support compliance and contact optimisation....
Bringing partner innovations

Securing capacity

CCaaS partner needed to support high volume (1000+ channels) onward delivery into a range of countries driven by customer brand adoption (mix of public sector, enterprise brand and mid market corporate adoption). SmartIPX has been able to consistently secure such...
Bringing partner innovations

Managing call centre traffic in and out of China

Global brand adopting a new Contact Centre as a Service platform was struggling to overcome restrictions on providing a telephony service that supported their retail product in China working with their Hong Kong based agent. SmartIPX partner investments support...
Achieving efficiencies with overheads

Achieving efficiencies with overheads

The ‘telco’ partner is know not seen as strategic to many MSP/DSPs. Fraud risk mitigation, service analytics and financial reporting, in addition to managed SBC or shared network port capacity are all means to reduce total cost of ownership related to voice and...
Call termination management

Call termination management

UCaaS partners migrating to the cloud require call termination that can manage international gateway restrictions, be they regulatory or commercial. European operators, predominantly southern Europe and mobile, have introduced tariff pricing that is dependent on both...