Privacy Policy

Who we are

Smart IPX Limited is a UK Business, our company registration number is 07460458 and our registered office is 50 Seymour Street, London, W1H 7JG. Our business operates from 10-16 Tiller Road, London E14 8PX United Kingdom.  SmartIPX delivers connectivity and communications network capability as a managed service.

We recognise the need to ensure that any personal data that we may collect is properly protected and that we are transparent and responsible in the way we handle it.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.  You can find information about what personal data we collect as a controller, what we do with it and how you can contact us if you have any question or need any further information.

If you are an existing SmartIPX customer, SmartIPX may process your or your customers’ or end users’ personal data on your behalf as part of the services SmartIPX provides to you.  Details of such processing are provided in our contracts/terms and conditions and are available at any time upon request. Note that this Privacy Policy does not deal with such processing.

SmartIPX Ltd collects personal data from employees, shareholders, customers, suppliers and professional advisers, and their employees with whom SmartIPX has an existing or prospective business relationship (“Business Partners”) in order to manage such relationship and interact with our Business Partners.

In relation to such personal data SmartIPX acts as the controller and collects and processes such data on the grounds of its legitimate interest of managing the relationship with our Business Partners or Employee.

What personal data does SmartIPX collect?

Personal data consists of any or all of the following: name, address, email, telephone numbers and communications records (emails and letters).

In addition, for employees and shareholders, SmartIPX collects full date of birth, nationality, bank account details, national insurance number, passport number and overseas identification card numbers, shareholdings and communication method preference. We do not collect, process or store any data classified as Special Categories of Personal Data with one limited exception, we might (with your consent) collect certain Special Categories of Personal Data (such as details about your race) in connection with your application for an employment position with SmartIPX.

How does SmartIPX collect personal data?

The personal data is collected during our engagement with Business Partners by email, phone, meetings, ticketing systems, SmartIPX’s website ( and events organised by SmartIPX.

How does SmartIPX use the personal data?

The personal data is exclusively used for the management of the relationship with the Business Partner and, in the case of existing or prospective customers, for the delivery of services provided by SmartIPX relevant to them.  Note that personal data is not used for automated decision taking (including profiling).

With whom does SmartIPX share the personal data?

Personal data may be shared with our business partners; and third parties who perform functions on our behalf and who also provide services to us, including IT service providers, internet exchange providers, cloud service providers, data storage providers, professional advisors, IT consultants carrying out testing and development work on our business technology systems, and service providers that we use to serve you marketing or advertising online.

We may share your personal data with third parties to comply with a legal obligation; when we believe in good faith that an applicable law requires it; at the request of governmental authorities conducting an investigation; to verify or enforce our contractual rights or other applicable policies; to detect and protect against fraud, or any technical or security vulnerabilities; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to the our website, our business or the public.

We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where we transfer any personal data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.

What rights do Business Partners have in relation to their personal data?

Business Partners have, in relation to their personal data, the following rights: right of access, right to rectification, restriction of processing, erasure (“right to be forgotten”), data portability, object to the processing, and their right not to be subject to automated individual decision making.

These rights can be exercised by contacting SmartIPX using the contact details provided below.

Complaints can be raised with SmartIPX  or with the Information Commissioner’s Office (ICO) / 0303 123 1113.

Does SmartIPX use cookies in its website?

SmartIPX use cookies subject to the SmartIPX Cookie Policy available at our Cookie Policy page

How to contact SmartIPX?

SmartIPXs Data Protection Officer can be reached using the following contact details:

Data Protection Officer, SmartIPX, 10-16 Tiller Road, London, E14 8PX .

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated in May 2018.

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