NOC outsourcing is an emerging trend as part of Next Generation Network (NGN) evolution and management of infrastructure, driven primarily by the economies underpinning ownership of resources and network costs.
One of the key questions for the SP to answer is to determine the optimal model to follow for maximum growth for consumer engagement and profit in an increasingly competitive and technology led market. When faced with continuing market competition and rapid technological innovation should they invest in their own networks, including NOC facilities, in order to meet these challenges, or should they outsource some, or even all of their network capabilities and focus on consumer engagement and intimacy?
Our NOC specialist Graham Hillman has written a 2-part white paper that attempts to answer this question. In this, the first part of the white paper, we look at the case for outsourcing. In part 2, we will look at cultural barriers to outsourcing and arguments commonly made against it.