Microsoft Teams & Direct Routing (SIP Trunk Service Options)

In the same week that WhatsApp raised security issues around real-time communications for every business, it would appear that Microsoft have admitted that being a ‘telco service provider’ is a business distraction.

Many businesses are still finding themselves regretting the not insignificant investment and performance problems experienced in adopting Skype4Business (formerly known as Lync). Now that Microsoft Teams is the clear strategic, collaborative cloud based ‘user interface’ for Microsoft services, the main challenge to rapid adoption is it’s integration with existing business telephony services linking inbound number and call termination services.

Having publicly threatened the telco industry for several years with its own SIP trunking service, companies are now free to integrate Teams via the Direct Routing feature. Essentially, this allows organisations to align SIP trunking services (number hosting, call termination) with their company’s Teams adoption.

Additionally, Microsoft’s associated Calling Plans offer is limited to in-country availability and at a recent ITSPA event the public messaging (recent industry events) expansion beyond this is not being progressed.

For many business the Teams adoption race is now more important than ever, as is the freedom to continue to independently manage your telephony infrastructure as a service. Increasingly, organisations are working with us to understand regulatory compliance, porting and infrastructure challenges associated with Teams. Just as Skype became the largest of wholesale carrier partners and a positive buyer of quality route capacity, so now enterprise SIP trunking will enjoy the Teams catalyst.

We think it’s time to look at planning to decommission your S4B silo configuration(s) and move to Certified (or Approved) SBC capacity for SIP trunk Teams alongside your E5 licences. Why not give us a call to find out more, or simply learn more around the opportunities around Microsoft Teams and Direct Routing.

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