The period of Xmas & New Year 2014/15 has been a busy one for the fraud monitoring team in SmartIPX, with the expected big uptake in fraudulent activity over the entire period.


Steffen Hylby

Steffen Hylby, responsible within SmartIPX for managing the fraud detection products and reporting on fraudulent activity to clients, comments: “From 19th December to New Year we witnessed sustained attempts to run fraud traffic across a number of destinations, including Azerbaijan, Serbia, Kosovo, Bosnia, Burkina Faso and Lithuania. On each occasion, we made our customers aware of the attacks within 15 minutes of breaches occurring which contained fraudulent activity within the acceptable risk parameters for all our wholesale customers.”

He adds: “This is a big deal for our customers. An unchecked attack starting on the 20th of December last year would have had 9 days to run. Even at a nominal benchmark margin estimate of only 2000 euros / £3,200, you can see that making sure the fraudulent activities only ran for up to 2 hours rather than up to 200 hours is extremely important for all parties – our customers and the owners of any hacked PBX as well.”

The SmartIPX fraud monitoring team has a prime focus on reducing the potential impact from fraudulent activity across our clients’ networks. We achieve this 24 hours a day, 7 days a week for our clients; if you’d like to learn more about what we can do for you, please visit

Related content

Fraud negatively impacts everyone, including residential and commercial customers, with losses increasing the communications carriers’ operating costs, resulting in higher service costs to the end user. Read our two part technical briefing on fraud in the telecommunications industry here.

Read Steffen’s interview regarding monitoring and responding to fraudulent activity out of hours here.

Read more about our fraud management services here and our network surveillance activity here.

Check out our Voice Fraud Infographic to see where the attacks are being made and how.

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