The future for global carrier interconnects is IPX and taking the principle of ‘one connection to many’, we set out on our journey to identify support services of value!
The purchase of Global Network Operations (GNO)
With over a decade of experience in third party support, including knowledge and skills of legacy switching equipment.
UK IP Services
The acquisition of assets from UK IP Services; securing the business resources, licences and IPR to integrate our own white label softswitch, prepaid billing platform and IP telephony capability for our managed services portfolio.
Onboarding Global IT Transit
We onboarded with our Global IP Transit partner specialising in Retail VOIP to enable us to tailor bespoke voice quality options for our MVNA/MVNE/MVNO and CSP partners.
Our ISO9001 accreditation, initially acquired and now extended to 2016.
Contract wins expanded our fraud management capabilities with key customers in both UK and Europe, combined with UK MVNO customer launches.
We retained and expanded VOIP interconnect management for a global webcast conferencing service, a niche area reflecting our strength in VOIP interconnect.
Shared Services Platform Upgrade
Our Managed Services team upgraded our own shared services platform, combining network function virtualisation within our own hybrid private cloud. This knowledge gain has been of immense value in working with global private cloud companies and Communication Service Providers seeking to expand their VOIP portfolio.
North American Launch
We helped our first North American MVNO customer successfully launch in North America, specifically US, Canada and Mexico and in the same month carried out the first of our full Disaster Recovery and Business Continuity planning scenarios across our full customer base.
The business moved to new premises at Tiller Road, Docklands, London; within data centre facilities, our offices are purpose built for our ongoing operational demands with space to grow.
Network Session and Application Manager Deployment - UK POP
We deployed Cataleya’s Orchid One Network Session and Application Manager, a highly advanced evolution of a session border controller (SBC), to support the growth of our Wholesale Voice Platform as a service offering.
Our first MNO went live on our Wholesale vPaaS, alongside new outsourced operational support customers in both wireless and transit network markets, both in the UK and Internationally.
NextGen BSS Upgrade & Expansion
We expanded and upgraded our wholesale prepaid platform to a fully replicated diverse environment, working with Lifecycle Software. We were also delighted to secure key additions to our team at all levels of the business.
MVNO Launch & Triage Excellence
Our third UK MVNO is launched. We also onboarded a significant outsourced operation support agreement with a major UK managed services provider.
Network Session and Application Manager Deployment - Sydney POP
Our POP went live supporting key customer expansion in Asia Pacific, enabling in country traffic management in both Australia and New Zealand.
AWS DIrect Connects & Strategic Blue Partnership
Q1 2015 saw our first AWS DX services deployed for customers. To also support commercial benefits, SmartIPX have partnered with Strategic Blue, Cloud Pricing & Options experts to help evolve purchasing models.
eINX Peering Partner
We are more than delighted to become an official eINX peering partner with Epsilon.This agreement reflects the quality assured network integration which commenced in early 2014. A QoS assured global transit model is now available to all vPaaS customers.
Project Grand Union
SmartIPX proud to be part of Innovate UK funded Project Grand Union focused on network and non network based activity that can improve business mobility user experience. An exciting and challenging remit working across 3, 4G & 5G sector activity, with PGU partners Tracline & Surrey ICS 5G.
Fraud Management Hits 100M Minutes per Month
Processing in excess of 100M minutes per month under our Fraud Management as a Service for multiple customers.
Establishment of virtual (OTT) UK mobile services via X-Mobility MVNA working with new MVNO.
NOC Performance Excellent Reaction Time
Technical desk team deliver ‘agile triage’ as the business maintains a 98%+ ticket management record within 5-15 minutes for all customer ticket activity
CAGR of 27% 2012-2015
Business publishes CAGR of 27% 2012-2015 reflecting steady and stable growth based upon trust to deliver a consistently high quality service delivery.
Contract Extension with Key Customer
Major contract extension with key NOC Triage customer reflected their job growth in excess of 300% over previous 3 years and our consistent, excellent service performance.
Announced plans for deployment of Tollshield SaaS platform to help expand margin assurance for termination customers.
Fraud Insights Benchmark Report
SmartIPX launch our Fighting Fraud Insights Benchmark Report.
Voice Services Portfolio Expansion
SmartIPX expands portfolio of voice services to enable VoWiFi leveraging the Cataleya Orchid One hybrid diameter signalling and SIP processing for MNO and MVNO, working with key ecosystem partners.
Major Cataleya Enhancements
Major Cataleya enhancements on wholesale Fraud Management critical for key customers managing volume termination into Africa, Asia Pacific, Eastern Europe and South America.
Cataleya’s launch Network Function Virtualisation (NFV)
SmartIPX expanding market reach with Cataleya’s launch of their Network Function Virtualisation (NFV) version of Orchid One opening up CPaaS and Enterprise deployments – truly eSBC as a service