Fraud negatively impacts everyone; consumer and commercial customers alike.
Losses increase a communications carriers’ operating costs, ultimately resulting in higher service costs to the end user. VoIP fraud can and does occur in any industry, although certain industries, such as banking, tend to attract more fraud than others.
An organisation can lose a lot of money in a short time of time if they are not capable of detecting or responding to fraud very quickly. According to respondents to the 2015 Communications Control Fraud Association (CFCA) Global Fraud Survey, 45% believe fraud may account for between 1-4% of their company’s total voice revenues.
It is our experience that you cannot fully eradicate fraudulent activity, however, with our technology and experience, it is possible to blend monitoring systems, personnel and expertise to significantly reduce the financial and brand exposure associated with fraud, reducing your exposure and minimising your losses.